Help my Vamoos isn't working!

We are constantly testing and updating our platform to ensure it runs smoothly. Here are some top tips if you or your clients are having issues.

• App troubleshooting

• Web Portal troubleshooting

• Force refreshing your browser

• Clearing your cookies

• Check your internet connection if you are trying to push an update through to the app.

• Hard close the app:
  On iPhone: swipe up a third of the way and let go, then swipe up on Vamoos to close it.

• Ensure the user has the latest version of Vamoos installed (check the iOS App Store or Google Play Store).

• If you have issues with the web portal, try either force refreshing your browser or clearing your cookies, as you may be using an old cached version of the portal.

Chrome (Windows/Linux)

• Hold down Ctrl and click the Reload button

• Or hold down Ctrl and press F5

Chrome (Mac)

• Hold down ⌘ Cmd + ⇧ Shift and press R

• Or hold ⇧ Shift and click the Reload button

Safari

• Hold down ⌥ Option + ⌘ Cmd and press E

Microsoft Edge

• Hold Ctrl and click the Refresh button

• Or hold Ctrl and press F5

Firefox (Windows/Linux)

• Hold down Ctrl + ⇧ Shift and press R

• Or hold Ctrl and press F5

Firefox (Mac)

• Hold down ⌘ Cmd + ⇧ Shift and press R

• Or hold ⇧ Shift and click the Reload button

On Chrome

1. Go to Settings → Privacy and security

2. Select Third-party cookies

3. Click See all site data and permissions

4. Find Vamoos and click the bin icon

5. Press Clear on the pop-up

On Edge

1. Go to Settings and More → Settings → Cookies and Site permissions

2. Select Manage and delete cookies and site data → See all cookies and site data, then search for Vamoos

3. Select the down arrow next to the Vamoos Portal and click Delete

On Safari

1. In the Safari app, go to Safari → Settings → Privacy

2. Click Manage Website Data

3. Select the Vamoos Portal, then click Remove or Remove All

If you have any further questions or need help with this, you can contact us at support@vamoos.com.