Messaging: communicate with your guests

Start engaging with your guests from the minute they book, and give them an easy way to communicate with your staff whenever needed.

• Introduction to Messaging

• Access settings

• How to set up Messaging

• Receiving and replying to messages

• Replying via email

• Replying via the Vamoos Portal

• Messaging on the Vamoos app gives guests a simple way to stay in touch.

• It provides you with a ready-made communication channel.

• With a simple chat layout, it’s easy for guests to use without hassle.

• Control who can see Messaging via Access Settings.

• Daily Activities can be shown always, only during stay dates, only to those with passcodes, or hidden entirely.

• Go to your Vamoos List and open or create a property.

• Open the Messaging section from the left-hand menu.

• Messaging is off by default – click Settings to enable it.

• Add one or more email addresses where incoming guest messages should be delivered.

• Different emails can be set for before/after vs during a stay, so different teams can respond at the right time.

• You can also set date ranges for when the “during” email is active.

When a client sends a message, you can reply in two ways:

• Via Email

• Via the Vamoos Portal

• When a client sends a message, the linked email address will receive a notification.

• Simply hit Reply in your inbox, type your response, and it will be delivered back to the client’s app.

TOP TIP: Remove any email signatures when replying, so only your message is sent back into the app.

• All incoming messages also appear in the property’s Messaging section.

• Reply directly in the chat box and see the full conversation history.

• If your guests have provided their details, you’ll see who is messaging, plus their check-in and check-out dates.

If you have any further questions or need help with this, contact us at support@vamoos.com.