Best practice for villas

In this guide, you'll find our top tips and recommendations for villa travel companies to maximise your use of Vamoos!

• Documents

• Locations

• Storyboard

• Notifications

• Additional Tips

• Under Travel Documents, upload content for the journey and destination: packing lists, city guides, restaurants, transport info, and tickets.

• Under Destination Documents, include villa-specific information: welcome guide, house rules, internet details, amenities, and services.

TOP TIP: Rename document sections to something villa-specific under Shared > Menus & Labels. Learn how here.

• For trips without daily itineraries, add the villa address as the sole primary location.

• For trips with a daily schedule, add the villa plus any major stops as primary locations.

• Add Points of Interest (POIs) with local recommendations: restaurants, shops, historic sites, bars, and attractions. For scheduled trips, also add smaller agenda stops.

  • Guests usually stay close to the villa, so set POI range to 10–30km.

  

You can use the Storyboard in two main ways:

• Day-to-day itinerary: Keep dates visible for experience-based trips.

  • If there’s too much info in one day, split into multiple frames (e.g. one for flights, one for activities). Use the reorder tool to group them.

  • Add supporting docs under each frame: menus, guides, or tickets.

• Information board: Hide dates and use Storyboard to showcase villa details.

  • Create frames for welcome info, facilities, room details, dining, services, and local guides.

  

• Send notifications to keep guests updated. Start with a welcome message at the beginning of their trip.

• For itineraries, send daily reminders with transfers, activities, and bookings.

• While at the villa, send reminders about extra services (chef, spa, etc.) with booking links.

TOP TIP: Schedule a notification 1–2 days after the trip ends with a feedback form to collect guest reviews.

• Enable Messaging so guests can easily reach you during their trip.

• Use Inspirations in two ways:

  • Promote other properties or trips (e.g. show winter villas to summer guests).

  • Upsell services like watersports, spa treatments, or private chefs using the instant contact button.

If you have any further questions or need help, contact us at support@vamoos.com.